BHV Policies
- Reservations are required for both boarding and daycare.
- BHV dogs enjoy communal play so if your dog has issues with other dogs, new people or new environments…this may not be the right fit.
- All dogs are required to have a proper collar and identification tag for boarding/daycare (please no prong collars)
- We require that all dogs are evaluated (a day of daycare) by one of our approved staff members before signing up or purchasing daycare packages. Your dog’s happiness and comfort is our top priority!
- Dogs must weigh a minimum of 10lbs and be 4 months of age or older.
- Only spayed and neutered dogs are accepted with the exception of puppies younger than 6 months.
- Dogs are pack animals and play with teeth and paws. Therefore, even under supervision, nicks and scrapes can occur. In the event of a serious injury, we will contact you immediately. If the injury is minor, we will advise you at the time of departure.
- A copy of updated shot records from your veterinarian is required, including Rabies, DHLP, PARVO, fecal and Bordetella (kennel cough). The vaccination is not 100% effective in preventing kennel cough. It is simply a preventative. Kennel cough is a risk associated with boarding and daycare.
- Our policy regarding BOARDING charges is as follows: You can check in anytime during our business hours. Check out is by 12 pm Mon-Fri only. If pickup is after 12 pm, a discounted daycare rate of $34 will be applied. Packages can not be used for this charge. This charge does not apply to weekends as hours are limited.
- All dogs must be in good health and must not have been exposed to any contagious or communicable illnesses within a 30 day period prior to check in. This includes both boarding and daycare. BHV will not allow admission of any guests that have a terminal illness or are in the late stages of that illness. BHV does not board diabetic or epileptic dogs. These dogs require care that we can not provide. They do better under the care of a licensed Veterinarian.
Safety
- Both BHV locations have state of the art security and fire systems with 24/7 professional monitoring and yearly inspections.
- BHV TOO has someone who lives on site in the building.
- We have over 19 cameras including multiple perimeter cameras and 16 indoor cameras that monitor the dogs 24/7.. The North Store has 32 cameras covering the inside and outside of the building
- All of our AC and Heating units are on their own breakers that shut off if there is a malfunction or smoke
- BHV also has cellular powered to our fire/safety system for the ability to call out in case of power or internet loss.
- All of our rooms have multiple fire extinguishers that are checked yearly
- All of our electrical is checked yearly to make sure it is all in functioning tip top order
- All electrical panels are away from dog areas with smoke detectors located right above them
- BHV has multiple fire pull downs and smoke detectors that are monitored 24/7.
- Multiple silent alarm locations are distributed through BHV to alert the police in case there is a breach to our building and a danger to the safety of the staff or the dogs
- BHV has multiple escape exits through the entire building and evacuation plans with the staff
- BHV is located in a populous area with a large nightlife in which people are around continuously.
- All dogs are personally monitored by employees during all fireworks shows, incelement weather, and weather that shuts down the city.. If there is a chance of a freeze or weather that could cause issues with staff being able to get to work, we spend the night in an on site BHV RV (South) and we have a designated space onsite for overnight staff at BHV North.
- In case of water emergencies in Austin, we have a water service in which we have ample water on hand. For extended periods of time, we have the ability to boil water on site and bottle water ourselves.
- In case of electricity loss in times of extreme heat/cold, BHV has generators on site to provide heat, electricity, and cooling.
Have any questions? Email us at BHV Austin South hello@bhvaustin.com or
BHV Austin TOO North bhvtoo@bhvaustin.com
